Shipping Policy

Shipping & Delivery

Last updated: September 28, 2026

Where We Ship

Room & Reverie currently ships to most addresses in the United States. Shipping availability may vary depending on the delivery address. Available shipping methods, estimated delivery times, and charges are shown at checkout.

Production Time

Our hand-painted artwork is usually made to order and takes approximately 1–2 weeks to produce before dispatch.

Shipping Cost and Delivery Time

Our current standard shipping rate is $11.99 USD.

Orders over $219.99 USD may qualify for free standard shipping when this option is shown at checkout.

Standard delivery usually takes approximately 5–10 business days after the order has been dispatched. The total estimated time, including production and delivery, is generally around 10–20 business days.

Delivery estimates are provided in good faith and are not guaranteed. Delays may occur because of customs processing, carrier disruptions, severe weather, incorrect addresses, or other circumstances outside our control.

Customs, Duties, and Taxes

Orders shipped from China to the United States may be subject to import duties, taxes, customs fees, or other charges. Unless these charges are expressly included at checkout, they are the customer's responsibility.

Order and Address Changes

If you need to correct or change your shipping address, please contact us as soon as possible at chyzh_010410@163.com. We will try to help, but changes cannot be guaranteed after an order has been processed or dispatched.

Tracking and Delivery Issues

When tracking information is available, it will be provided by email. If your package is delayed, damaged, or appears to be missing, please contact us as soon as possible with your order number and relevant details.

Contact

For shipping questions, please contact:

Email: chyzh_010410@163.com
Phone: +86 152 7803 8462